This Client Agreement (“CA”) is made up of these Client Terms (the “Terms”) and the Order Form. The Order Form sets out further definitions and commercial terms for these Terms and the identity and details for FullPivot Sites and of you.
The Project and Timing
a) the Initial Services (up to initial Approval) to plan, research and develop the strategy for search engine optimisation services for Your Site and any related services or items agreed by you and FullPivot Sites; and
b) the Ongoing Services, according to the Package selected by you and any additional services agreed by you and FullPivot Sites.
a) provide FullPivot Sites with access to, and use of, all information, data and documentation reasonably required by FullPivot Sites for the performance of its obligations under this CA including as examples only access to management of Your Site and its Contents and to its domain management and any related account or management tool or service;
b) provide timely decisions, instructions and approvals requested by FullPivot Sites, as examples including only in relation to keywords or phrases, strategy and approach, Contents for Your Site or for any blogs, acceptance or anything needed to provide or amend the Services or Future Changes;
c) provide Your Materials to FullPivot Sites to the extent and by the deadlines and in the formats agreed or specified by FullPivot Sites to enable FullPivot Sites to provide the Services.
a) provide the Ongoing Services aimed at optimising the visibility of Your Site in Search Engines. You acknowledge however that the Search Engines are third parties outside the control of FullPivot Sites and that they have rules and algorithms that change frequently and may block or give priority to certain countries, websites, domains whether for payment, political or any other reasons. Therefore, FullPivot Sites cannot guarantee initial or ongoing position in the search results of any Search Engines and may need to communicate to you and implement any Edits required by a Search Engine or any third party.
b) organise access for you to the Online Tools for managing Your Site and its Strategy Plan and keywords, with the Third Party Products tools and software being at FullPivot Sites’s discretion but with FullPivot Sites having no responsibility or liability for the availability, uptime or reliability of any of these;
c) suggest to you any updates, amendments, replacements or additions to Your Site or its Contents or the Strategy Plan that are advisable or required (at FullPivot Sites’s discretion and without obligation to monitor or make any such suggestions), in each case, subject to clause 6; you will be fully responsible for any consequences if you decide not to make changes after any such suggestion by FullPivot Sites;
d) make available to you (which may be by access to remote support and information including through Online Tools) reasonable amounts of support, help, guidance and consultation (or refer you to an appropriate adviser) in relation to the Ongoing Services;
Site Content and Your Materials
Edits and Future Changes
Fees and Payment
a) information that the party is legally required to disclose by applicable law or authority of competent jurisdiction or whose disclosure is protected by law;
b) information properly in the party’s possession (with full right to disclose) prior to receipt from the other party;
c) information received from a third party permitted to disclose it;
d) information that is in the public domain other than by breach of this CA or other legal agreement.
Warranties and Exclusions
a) your use of the Services or the Search Engine optimisation of Your Site will be uninterrupted or error-free; or
b) the Services or Your Site will be free from Vulnerabilities;
c) the Services or Your Site will comply with any specific cyber security requirements requested by you or resulting from legal or other requirements as a result of the nature of your business or services;
d) Your Site or its Contents will comply with legislation (this is your responsibility subject to your own legal advice).
Limitation of Liability and Third Party Products
Intellectual Property Rights
a) the Indemnitee promptly notifies the indemnifier in writing of the claim;
b) the Indemnitee makes no admissions or settlements without the indemnifier’s prior written consent;
c) the Indemnitee gives the indemnifier all information and assistance that the indemnifier reasonably requests;
d) the Indemnitee allows the indemnifier control over any litigation, proceedings, disputes and settlement of any action or claim.
a) process that Personal Data only on your written instructions unless legally required to do otherwise;
c) place similar obligations on any third-party processor or sub-contractor to the obligations on FullPivot Sites in this clause 12.
Term and Termination
a) the other party commits a material breach of any term of this CA and the breach is irremediable or (if remediable) is not remedied within 10 Working Days of notice to do so;
b) the other party fails to pay any amount due under this CA on the due date and remains in default for more than 5 Working Days after being notified to make such payment;
c) the other party suspends or ceases carrying on its business or a substantial part of it or states its intention to do so;
d) the other party does or purports to do any transfer or sub-licence of any of rights or licences granted under this CA other than in accordance with this CA;
e) the other party goes into liquidation or a winding up order or resolution is made in respect of it or it is unable to pay its debts when they fall due or any distress or execution is levied on or a receiver, administrative receiver or encumbrancer is appointed over any part of its business or it applies for a court order for a moratorium or makes any arrangement, voluntary arrangement or composition with any or all creditors or a petition is approved for an administration order to be made in respect of it;
f) the other party (or where more than one, any one of them) is unable or presumed unable to pay debts when they fall due or has a bankruptcy order made against them or an insolvency practitioner or receiver or similar official is appointed in relation to their affairs or over the whole or any part of their property or they enter into any arrangement, voluntary arrangement or composition with their creditors or any of them;
g) anything analogous to or having a similar effect to anything described in any part of sub-clauses 13.3.e) or 13.3.f) occurs or is likely to occur in the reasonable opinion of the unaffected party in the near future in relation to the other party or its business in any jurisdiction.
a) you will cease using the Online Tools;
b) all licences granted by FullPivot Sites and Services provided by FullPivot Sites under this CA terminate immediately;
c) you will pay to FullPivot Sites all sums owing to FullPivot Sites together with any accrued interest.
Assignment and Sub-Contracting
a) personally serving it on a party or hand-delivering it to the party’s current address for service (deemed received on service or hand-delivery);
b) sending it to the party’s address for service by signed-for delivery (deemed received when receipt is signed by or on behalf of the recipient); or
c) sending it by an electronic method that includes a valid digital or electronic signature (deemed received 24 hours after transmission or, if earlier, when the recipient received and opened it).
d) emailing it with a system for delivery receipt notification to the recipient’s designated email address for notices at the relevant time (deemed received when the sender receives a delivery receipt for the email).
Interpretation and Governing Law
means this client agreement including its Order Form, these Client Terms and any Schedules in each case as amended from time to time in accordance with the terms of this CA;
means information however transmitted, recorded or retained and whether oral, written or electronic that is confidential and is marked or notified as such or which would reasonably to be considered confidential because of the nature of the information or the circumstances of its disclosure;
means all words, images, logos, documents and downloadable items or other contents on Your Site (which may include some or all of Your Materials) whether originating from you or from any third party or user;
means a change that requires no re-design of search engine optimisation strategy or setup;
means Eazi-Business Ltd, a company registered in England and Wales with registered number 08364226 and registered office at The Old School House, 65A London Rd, Oadby, Leicester LE2 5DN, UK or any replacement licensor under FullPivot Sites’s agreement with them;
means the region and country where FullPivot Sites has its address as set out in the Order Form;
means (in any format) each and all of FullPivot Sites’s documents, materials, training materials, images, videos, instructions, precedents, standards and policies in each case as amended at any time by FullPivot Sites;
means each and all of FullPivot Sites itself, the FullPivot Sites Licensor, and any master licensee or licensee of the FullPivot Sites Licensor or licensor and anyone else licensed by FullPivot Sites or any master licensee or associated company to trade under the FullPivot Sites Licensor’s trading name or system of operation;
means the licensee member of the FullPivot Sites Network as defined in the Order Form;
means the Setup Cost, Ongoing Services Fee, any fees for Edits not included in the Specification, fees for Future Changes, fees for any additional services such as provision or design of any other items such as logos or images and any other sums or fees payable from you to FullPivot Sites under this CA;
means as set out in sub-clause 6.1;
means the date set out as such in the Order Form;
means the initial services listed in the Order Form, as amended in the future in accordance with this CA;
means all intellectual property rights or ownership rights, including as examples only patents, copyright, database rights, design rights, inventions, trademarks, service marks, software rights, moral rights and all other intellectual property rights (in each case whether or not currently registered or capable of registration and all similar or equivalent rights or protections at any time in any part of the world);
means the monthly fee for your Package as set out in the Order Form (or as changed in accordance with this CA) plus any additional fees agreed by you and FullPivot Sites for the Ongoing Services;
means the ongoing services included within your Package as set out in the Order Form (or as changed in accordance with this CA) plus any other services agreed by you and FullPivot Sites to form part of the Ongoing Services;
means the internet based tools, websites or portals and any software available through them in each case as specified by FullPivot Sites that you are licensed to log into all or part of (depending on your Services) including to manage the keywords for Your Site, your Strategy for the Services and reports for your Services;
means each order form document for services signed by you and a member of the FullPivot Sites Network subject to these Client Terms and stated to form part of this CA;
means the package of ongoing services to be provided by FullPivot Sites to you in accordance with this CA being the package indicated in the Order Form with detail as set out in the specification there (or if not set out there, then details for each package as set out in the Proposal) but as changed from time to time in accordance with this CA or from your choice of package;
means the proposal for services related to Search Engine optimisation for Your Site sent to you by FullPivot Sites prior to or on the date of this CA;
means any sales tax or services tax or digital tax or other similar or applicable tax (for example VAT in the United Kingdom) applicable at your location or in the FullPivot Sites Location or anywhere else at the time in relation to the supply or sale of goods or services to the extent applicable to the Services or any sums due;
means a commercial internet based search engine very widely and internationally used to search the internet (as an example only including Google);
means the specification as set out in the Order Form (or if not set out there, then as set out in the Proposal which may be referred to as “Project Scope” or other name) but as amended at any time by agreement in accordance with this CA;
means the date set out as such in the Order Form;
means the period from the date of this CA until it is terminated in accordance with its terms;
means products, services or materials supplied or provided by third parties, including (as an example only) provision of the Online Tools by their host;
means anything (whether inherent or as a result of third party actions) that results in a negative impact to the confidentiality, integrity or availability of Your Site;
means Monday to Friday in the FullPivot Sites Location excluding public holidays in the FullPivot Sites Location;
means and refers to the person or company set out as such in the Order Form and “your” means of that person or company;
means materials (that are not FullPivot Sites Materials) in any format that you provide for incorporation in Your Site or in any related or linked blog or social media to the extent included in the Services;
means the single website and domain owned by you for which the Services are to be provided at the domain listed in the Order Form.
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